Delivery
Your orders are shipped by our partner supplier. Estimated delivery time: 7 to 14 business days. Exact shipping costs and times are displayed before payment. A tracking number will be sent to you by email upon dispatch.
We display the actual delivery time, never a shortened one to appear faster. If your order exceeds 14 business days, write to us: we will take care of it, and we will refund you if the package is not sent.
Right of withdrawal — 14 days
You can return any item within 14 days of receipt, without having to provide a reason. Notify us by email at contact@chato.fr or use the form below. The product must be returned in a resalable condition.
Refunds will be issued within 14 days of receiving the return (or proof of its shipment), using the same payment method as used for the order.
Return costs
Return costs are the responsibility of the customer, except in the case of a defective, damaged, or non-conforming product — in which case we will cover them in full.
Defective or non-conforming product
Write to us at contact@chato.fr with a photo of the problem. We will proceed with a replacement or a full refund, with return costs covered by us.
Standard withdrawal form
To Chatô — by email at contact@chato.fr (full postal address available on the Legal Notice page).
I hereby notify you of my withdrawal from the contract for order no. …, placed on …, received on …
Name: …
Address: …
Date: …
Signature (in case of paper notification): …